KNOCK KNOCKFOR PEOPLE RECEIVING SUPPORT
How to Get
Remote Support
Download the app and enter the number your support specialist gives you. That is all you need to get ready.
1. Download the remote help app
Click the large blue download panel on the home page, then open the downloaded app.
2. Enter your support code
Enter the one-time code from your support specialist. It is used for that support connection.
3. Check and approve the specialist
Check the displayed name and ID, then approve the session. The specialist cannot see your screen before approval.
4. End the connection at any time
You can stop the session from the app. Keep passwords and sensitive documents off screen whenever possible.