Terms of Service

1. Purpose and scope

These Terms apply to the KNOCK KNOCK remote support client, viewer, relay server, and related websites. By creating an account or using the service, you agree to these Terms.

2. Accounts and security

• You are responsible for your support staff account and must use an accurate email address.
• Do not disclose your password or verification code to anyone.
• If you suspect unauthorized use, change your password and notify the operator promptly.

3. Remote support

• Remote support may begin only after the customer authorizes the connection using the displayed support code.
• Support staff may use screen viewing, input, file transfer, clipboard, chat, recording, and other features only for the purpose and within the scope authorized by the customer.
• The customer or support staff may end the connection at any time.

4. Prohibited conduct

You may not use the service for unauthorized access, malware distribution, data theft, service disruption, infringement of rights, illegal activity, circumvention of security controls, or use of another person's account.

5. Changes and interruptions

Parts of the service may change or be temporarily unavailable for security improvements, maintenance, incident response, or operational needs. Material changes will be announced through the website or app where reasonably possible.

6. Restrictions and termination

Access to an account or feature may be restricted if a user violates these Terms or creates a risk to the service or others. You may request deletion of your account from the operator.

7. Responsibility and disputes

We make reasonable efforts to provide a stable service. To the extent permitted by applicable law, responsibility may be limited for issues caused by a user's acts or omissions, network failures, force majeure, or the supported environment. These Terms are governed by the laws of the Republic of Korea, and the parties will first attempt to resolve disputes through consultation.

8. Contact

Questions about these Terms or the service may be sent to sayhellohi@naver.com.