KNOCK KNOCK Get help for Windows

REMOTE SUPPORT, MADE SIMPLE Preview version now available

When you need help,
just knock.

KNOCK KNOCK securely connects you with a support specialist using a one-time code,
so you can solve computer problems together on the same screen.

Download support app for Windows

If a support specialist guided you here, click the green panel on the right.

For people receiving support Get remote help
Download the app Click here to start your downloadFor Windows

ABOUT KNOCK KNOCK

Together,
wherever you are.

A cat entering a support code
A cat providing remote support through a screen

Right beside you, even from afar

Share hard-to-explain screen problems with KNOCK KNOCK. A support specialist can view your screen and help you solve them.

SAFE REMOTE SUPPORT

Easy to connect
Secure by design

A blue shield protecting a monitor from a scratching cat

A simple, secure connection

Remote support data is encrypted securely between devices.Even when relayed, the server administrator cannot view its contents.

  • One-time support codes
  • Support starts only after approval
  • End-to-end encrypted support data
  • Security codes shown on both devices

Screen, input, chat, clipboard, and file transfers are encrypted with AES-256-GCM.

HOW IT WORKS

Knock. Connect. Solve.

01
A cat selecting a support code window

Connect with a one-time code

Start a remote support session with the code you received—no complicated address or setup required.

02
A cat viewing a remote screen

Solve it together on screen

Screen sharing and approved keyboard and mouse control help identify problems quickly.

DOWNLOAD KNOCK KNOCK

Download
the app

For people providing support

Support staff app

Use this app to provide remote support.

Download support app for Windows
Preview access

After signing up in the support staff app, you can try remote support as often as you like, with one hour per support session.To take a quick look before signing up, sign in with the preview account below.

ID testPassword test
Some features and instructions may change before the official release.

REMOTE SUPPORT GUIDE

Learn more about KNOCK KNOCK

Windows remote control and support

See who KNOCK KNOCK is for and how it helps.

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macOS remote support

Review Mac permissions and the support-code connection process.

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PC remote control guide

Learn how to connect safely with a support code and disconnect.

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How to get remote support

Download the app, enter a code, and approve the session.

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Support staff guide

Provide a code and begin an approved support session.

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Connection and encryption

Learn about approval and end-to-end encryption.

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How does remote support begin?

Open the app, enter the one-time code from your support specialist, and approve the connection.

Can support staff see my screen immediately?

No. Screen sharing starts only after you check the displayed specialist and approve the session.

Is remote support data protected?

Remote support data, including screen and input data, is end-to-end encrypted between devices.