Solve it together,
one step at a time.

Prepare a support code and connect the customer

Set up Windows and Mac screen, input, and file access

Adjust zoom, manage monitors, and send keyboard commands

Use annotations to guide the customer

Send files to the customer and receive remote files

Share text and exchange messages

Hear video, music, and app playback

Request a call, use the microphone, and end a call

Request recording, stop it, and find the saved file

Inspect system information and manage Windows items

Restart safely and understand recovery conditions

Invite another specialist or leave a shared session

Disconnect, quit Client, and clear reconnection

Resolve connection, input, audio, file, and restart issues

Send a report and update both apps