Screen recording

1. With the remote screen visible, select Record in Viewer.
2. If the customer enabled Require customer consent for recording, wait for their approval. If consent is not required, recording starts without a separate acceptance dialog.
3. Check the recording timer and Recording indicator on the customer's status bar. Recording has not started while the request is still pending.
4. Select Cancel request to withdraw a pending request. A decline or a response timeout of about 30 seconds also ends the request.
5. Use Viewer's recording button to stop recording and confirm if asked. The customer can also select Recording on the status bar and confirm stopping it.
6. Wait for Saving to finish and for the saved-file notice to appear. Open the indicated file and check the result.

Recordings are saved as MP4 files on the support computer that started recording. The default folder is Videos/KnockKnock on Windows and Movies/KnockKnock on Mac. Folder redirection can change the actual location; use the saved-file notice to find it.

Stopping recording does not end remote support. Use this feature to record the remote screen; do not assume that voice calls or PC audio are included in the recording.