KNOCK KNOCKHOW TO USE KNOCKKNOCK
Customer computer permissions
Follow the steps from preparation through completion.
Windows Client
- If Windows asks for permission when Client starts, check the app shown in the prompt and select Yes.
- This permission is used to control elevated applications and security screens remotely and to continue support after a restart.
- Client can still be used without administrator approval, but control of administrator prompts and security screens may be limited. Ask the customer's computer administrator for approval when needed.
Mac Client
| Permission | When it is needed | How to allow it |
|---|---|---|
| Screen Recording | Showing the customer's screen to the support specialist | Open the permission guidance in Client and allow KnockKnock Client in System Settings. |
| Accessibility | Remote mouse and keyboard control | Open System Settings → Privacy & Security → Accessibility and allow Client. |
| Files and Folders | Browsing and transferring files in Desktop, Documents, Downloads, and other folders | Select Files and folders access → Prepare permissions in Client and allow access to the required folders. |
| Microphone | Sending the customer's voice during a voice call | Allow the microphone access request shown when starting a call. |
| Login Items | Continuing an active support session after a restart | If Client asks for automatic startup approval, allow it under Login Items in System Settings. |
Depending on the macOS version, Screen Recording may be named Screen & System Audio Recording. If macOS asks you to reopen the app, do so and reconnect. If a required folder remains inaccessible, agree on the scope with the customer and check Full Disk Access through Client's Full access option.