KNOCK KNOCKGet help · Windows

HOW TO USE KNOCKKNOCK

Error reports and updates

Follow the steps from preparation through completion.

Send an error report

  1. When a problem occurs, open Report an error in Viewer or Client.
  2. Describe the action, symptoms, time, and operating systems on both sides. For example: “A Mac Viewer was connected to a Windows Client. The customer restarted Windows directly, but the remote screen did not return.”
  3. Send the report and note the Report ID in the completion message.
  4. Include that ID and the circumstances when following up.

If the app says the report was saved locally or needs to be resent because it could not reach the server, check that message carefully. It is different from confirmation that the report was received.

Update the apps

When an update is offered, finish ongoing work and follow the instructions to install it and reopen the app. Updating both apps before starting support makes it easier to use matching menus and features.