File and folder transfers

Send files from the support computer to the customer

1. After connecting, select Input → Send files / folders.
2. Choose the files or folders. Check the item count and total size, then confirm the transfer.
3. Wait for completion in the transfer progress window. To stop a transfer, select its cancel action.
4. Ask the customer to confirm receipt. If needed, open the received-files folder on the customer's computer to check the files.

Receive files from the customer

1. Open Input → Receive remote files / folders.
2. Use the computer or parent-folder buttons to navigate. Select Open on a folder to browse inside it.
3. Select Receive for the item you need. For a folder, read the confirmation about including its contents before continuing.
4. After the transfer finishes, select Open received files folder to check the files. Mac Viewer saves files to Downloads/KnockKnock by default. On Windows, use the app's folder-opening action to find the actual location.

If a folder on the customer's Mac cannot be opened, prepare file-access permissions in Client. Confirm that transfers have finished before restarting the computer or ending support.