End support normally

End support from Viewer

1. Confirm that file transfers and any required recording saves have finished.
2. Select End support or End remote session in Viewer. To leave while other specialists remain, use Leave session as described in the previous chapter.
3. In the confirmation, choose whether to keep Client and disconnect, or remove the customer's Client program while ending support. Use removal when the customer does not need to keep the program.
4. Confirm that support has ended. An explicitly ended session does not reconnect automatically after a restart.

End support from Client

1. In the customer's Client, select End remote support or Exit.
2. Confirm the exit. Closing the Client window, using ⌘Q on Mac, or choosing Quit from the Dock also follows the normal exit procedure.
3. To receive support again, ask the specialist for a new code and connect. If Reconnect appears on the end screen, select it to return to code entry.

Stopping In call or Recording on the customer's status bar ends only that feature. Use End support or quit Client to end the whole remote support session.