HOW TO USE KNOCKKNOCK

PC information and Windows management

Follow the steps from preparation through completion.

View computer information

Open PC information in Viewer.
Start with the summary, then select the categories you need, such as hardware, network, security, devices, installed programs, startup items, or recent errors. Available categories and management buttons depend on the customer computer and the Viewer platform.
Select Refresh to collect the latest information. On Windows, Copy all copies the information currently displayed.
Compare any reported issue with the customer's symptoms and the time the problem occurred.

Use Windows Viewer management actions

The following actions apply to Windows remote management screens where the corresponding buttons are available.

Task	Steps
Uninstall a program	Select the program → Uninstall program → follow the uninstaller on the customer's computer → refresh the list.
Check device properties	Select the device → use the available action to open its properties → inspect the properties window on the customer's computer.
Disable a startup item	Select an active startup item → Delete → check the target and confirm. The application remains installed; its startup registration is backed up before removal.
Restore a startup item	Select an item under Deleted items / recovery backups → Restore → confirm to restore its original startup registration.
Permanently delete a backup	Select the recovery backup → choose the backup deletion action → confirm permanent deletion. The deleted backup cannot be restored from this screen.

Removing a startup registration and uninstalling an application are separate actions. Explain the change to the customer and check the item's name and path before proceeding.