Listen to remote PC audio

Use this feature to listen to video, music, and app audio playing on the customer's computer through the support computer. To speak with the customer, use Voice call, described in the next chapter.

1. With the remote screen connected, open Sound in Viewer.
2. Enable Listen to remote PC audio.
3. Play the video or app audio on the customer's computer. Check that you can hear it through the support computer's speakers or headphones.
4. Lower the audio quality if playback breaks up. Choose Automatic for general use; higher quality is available when the network has enough capacity.
5. Turn off the same option to stop listening.

This feature does not directly transmit the customer's microphone input. However, call audio playing through the customer's speakers can be part of the computer's output audio. If an echo occurs while using a voice call, use headphones or turn off remote PC audio.