Screen and remote input

Adjust the remote screen

1. Open the Screen menu at the top of Viewer.
2. Select Auto fit to fit the remote screen to the current window.
3. Increase the zoom level to inspect details. Scroll to reach areas that extend beyond the window.
4. If the customer's computer has multiple monitors, select Separate monitors or Separate secondary monitor. Arrange the individual monitor windows as needed.
5. Select Merge separate windows to return to one window.

Use the mouse and keyboard

Click inside the remote screen, then use your mouse and keyboard. Remote control is unavailable if the customer connected in screen-sharing-only mode. Check the remote control permission in Client and try again after changing it.

Send Windows keys

1. When the remote computer runs Windows, open Input.
2. Select ⊞ Windows to open Start, or ⊞ + R Run to open the Run dialog.
3. Select Ctrl+Alt+Del to open the security screen. A connection notice may briefly appear during the transition; wait for the remote screen to return.

Windows-specific keys and Safe Mode restart apply only to Windows customer computers. Do not use Windows-only commands for a Mac customer.