Support with multiple specialists

Allow another specialist to join

1. The specialist responsible for the current session opens the Support staff: N menu and enables Allow joining this session.
2. Give the current support code to the specialist who will join.
3. The new specialist signs in to their own Viewer, selects Join another session, and enters the code to request access.
4. The existing specialist checks the requester information and approves the request.
5. Check the participant count and remote screen, then work together. Sessions with multiple support specialists use Relay connections.

Leave without ending support for others

If other specialists remain, use Leave session to leave on your own. The customer and remaining specialists stay connected. If all support should end, coordinate with the remaining specialist and confirm that the final session is ended. Some features, including voice-call requests from joining specialists, may be restricted.

Help another customer too

Select ＋ New connection to open a separate support window and generate a new code. Check the code and remote computer shown in each window so you send commands to the intended customer.