Clipboard and chat

Two-way clipboard

1. Open Input in Viewer and enable Two-way clipboard.
2. Copy the required text on either the support computer or the customer's computer.
3. Select the destination text field and paste. To paste on the remote computer, first click the destination field inside Viewer's remote screen.
4. Disable the same option when clipboard sharing is no longer needed.

Use the dedicated file-transfer feature for files and folders so you can check progress and completion.

Chat

1. Select Chat in Viewer. The customer opens chat in Client.
2. Type a message and select Send.
3. Check new-message notifications or read indicators. Chat is useful for instructions and text the customer needs to enter themselves.